Office 365 Mail Flow Troubleshooter


In an effort to help you resolve these issues Microsoft has released the Mail Flow Guided Walkthrough (GWT) for troubleshooting problems sending and receiving mail or when mail is delayed in the following scenarios:

  • The sender’s mailbox is hosted on Office 365 and the recipient’s mailbox is outside your organization.
  • The sender’s mailbox is outside your organization and the recipient’s mailbox is hosted in Office 365.
  • The sender’s and recipient’s mailboxes are both located in Office 365.
  • The sender’s mailbox is hosted in Office 365 and the recipient’s mailbox is located on an on-premise Exchange server and both users are in the same organization.
  • The sender’s mailbox is hosted on an on-premise Exchange server and the recipient’s mailbox is hosted in Office 365 and both users are in the same organization.

The goal of this walkthrough is to assist you in resolving these issues in a timely manner by focusing on the scoping and steps used to isolate and resolve problems.

Thanks to MS

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